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Privacy Policy

Privacy Policy

Firgus OÜ protects the privacy of its customers and website users. This privacy policy explains what personal data Firgus OÜ collects, why it is used, how long it is stored, and what rights individuals have regarding their data.

Firgus OÜ processes personal data in accordance with the European Union General Data Protection Regulation (GDPR) and Estonian legislation.

Data Controller

The data controller is:

Firgus OÜ
Registry code: 14604078
Address: Veere saun, Veeremäe village, Saaremaa municipality, Saare county, 93453
Email: Firgus.Est@gmail.com

Collection of Personal Data

Firgus OÜ collects personal data when an individual sends an inquiry through the website or contacts the company via email or telephone.

We may process the following data:

  • name;
  • email address;
  • phone number;
  • content of the inquiry and related correspondence.

It is not possible to create a user account or make purchases on the Firgus OÜ website. Payment data, bank account details, personal identification codes, or other data not required to respond to the inquiry are not collected through the website.

Providing data is voluntary. If an individual does not provide the contact details necessary for communication, Firgus OÜ may not be able to respond to the inquiry.

Purpose of Using Personal Data

Data received through inquiries is used for:

  • responding to the inquiry;
  • sending information or a price quote regarding the requested service;
  • contacting the customer;
  • arranging work or services;
  • managing customer communication and potential disputes.

The legal basis for processing personal data is the performance of steps prior to entering into a contract at the request of the individual, the performance of a contract, or the legitimate interest of Firgus OÜ to respond to customer inquiries and protect its rights.

Firgus OÜ does not use data provided in inquiries to send newsletters or promotional offers unless the individual has given separate consent for this.

Disclosure of Personal Data

Firgus OÜ does not sell or provide personal data to other companies for their own marketing purposes.

If necessary, access to data may be granted to Firgus OÜ service providers, such as:

  • web hosting and email service providers;
  • website technical support providers;
  • other IT service providers.

Service providers are only granted access to the data they need to provide their services. They must keep the data confidential and implement appropriate security measures to protect it.

Firgus OÜ may disclose personal data to state authorities or other competent authorities if such an obligation arises from the law.

Retention of Personal Data

Data from inquiries and related correspondence is generally stored for up to three years after the inquiry has been resolved.

If an inquiry leads to the conclusion of a contract or the provision of a service, the data may be stored longer if necessary for the performance of the contract, fulfillment of accounting obligations, or resolution of potential claims.

Data is deleted or anonymized when there is no further need or legal basis for its retention.

Use of Cookies

The website may use technical cookies necessary for its operation. These help ensure the secure and correct functioning of the website.

If analytical or marketing cookies are introduced on the website, the user’s prior consent will be requested for their use. The user can later change or withdraw the given consent.

Protection of Personal Data

Firgus OÜ uses appropriate organizational and technical security measures to protect personal data. Access to data is restricted to individuals who need it to perform their work duties.

If an individual suspects that their personal data has been accessed by an unauthorized person or that the data has been used in violation of this privacy policy, we ask that you notify us immediately at Firgus.Est@gmail.com.

Rights of the Individual

An individual has the right to:

  • ask which of their personal data Firgus OÜ processes;
  • receive a copy of their personal data;
  • request the correction of incorrect or incomplete data;
  • request the deletion of data if there is no legal basis for its retention;
  • request the restriction of data processing;
  • object to data processing based on legitimate interest;
  • withdraw previously given consent;
  • request data portability, provided the conditions for exercising this right are met.

To exercise your rights, please contact Firgus OÜ at Firgus.Est@gmail.com. Requests are generally answered within one month. Before releasing data, Firgus OÜ may ask the applicant to confirm their identity.

Filing a Complaint

If an individual believes that their personal data has been processed unlawfully, we ask that you first contact Firgus OÜ.

Individuals also have the right to contact the Data Protection Inspectorate:

Data Protection Inspectorate
Email: info@aki.ee
Website: https://www.aki.ee

Changes to the Privacy Policy

Firgus OÜ may change the privacy policy if the company’s data processing methods, website functions, or legislation change. The current privacy policy is published on the Firgus OÜ website.